Terms & Conditions
Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between The Escapologist and yourself. No contract exists between yourself and The Escapologist for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.
The description and price of tickets you order will be shown on The Escapologist website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes. There are no surcharges and once you have paid, we will not increase the price of your tickets. Prices displayed on the website are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway. Prices displayed on the site are subject to change without notice.
To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the Internet.
Limitations of Liability
The Escapologist’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.
The Escapologist will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force
Refunds and Cancellations
Unfortunately, we cannot issue any refunds for cancellations.
Tickets are only transferable to an alternative date or time if you contact The Escapologist directly on ………. at least 48 hours before the date you originally booked to visit which appears on your booking confirmation. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.
Online Tickets Terms and Conditions of uses
(i) Restricted terms on tickets purchased online may not be used in conjunction with any other special offer, promotions or vouchers.
(ii) Purchased Vouchers cannot be used in relation to any group booking or birthday party booking.
(iii) No refunds are given once the online ticket has been purchased. Unless in extreme circumstances.
(iv) Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made in person.
(v) Entry is only permissible when the Advance Online Ticket is printed out and presented at The Escapologist.
(vi) All persons covered by an Advance Online Ticket must enter the attraction at the same time, or have a copy of the Advance Online Ticket when entering The Escapologist.
(vii) Tickets purchased as Advance Online Tickets must be printed and legible and are valid for 2 months from the date of purchase, (excluding Tickets valid for a particular or specific named event). Should they be used on dates other than that for which they were purchased, The Escapologist reserve the right to refuse entry. Where entry is sought on a different date; if the Advanced Online Ticket purchase price is higher than the on the day admission charge no refund will be given. On the day prices exclude any current on the day offers/discounts.
(viii) If Concession tickets are purchased as Advance Online Tickets, The Escapoloigist Centre reserve the right to ask for proof of status.
(ix) No Advance Online Ticket may be resold.
(x) If the Advance Online Ticket is scanned and shows that it has already been redeemed then entry will be refused.
(xi) Any queries should be put in writing to the Sales Team, the Escapologist, Unit C, New Lane, Selby YO8 4QB.
(xii). Advance Online Tickets may be used when purchasing a new Annual Pass on the same day as the visit against the new Annual Pass price, where the admission quantity and type (i.e. adult or child) matches the membership quantity and type purchased.
(xiii) Advance Online Annual Passes provide entry into The Escapologist for one year. An Annual Pass card will be provided the first day that this online ticket is used. The start date will be when the online Ticket is first used, as long as it is within 2 months of purchase. The Annual Pass must start within 2 months of purchase.
(xiv) Children under 13 must be accompanied by an adult at all times, including the Escape Rooms. No refunds are available for unused tickets.
(xv) The credit or debit card used to purchase the tickets must be brought with you on the day of your visit, together with a print out of your Advance Online Ticket.
Who we are
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
This cookie is used to keep track of what items are in a user’s shopping basket.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
This cookie is used to collect information about visitor’s experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Unit c, 4 – 6 New Lane, Selby Yo8 4QB